Hobbs Reviews

Very helpful and treated my prints with utmost care. Spent a long time working to achieve best scans. Brilliant service Manchester Office!!!!

I liked their suits for a while - now they are just plain ugly. I think they changed their designers. In the last 2 years though the designs and patterns are not nice - very grandma/aunty style. Not sure I will be as keen to shop there anymore.The Tamsin, The Vivenne were amazing - washable and absolutely perfect quality - I still wear them to work.

I have shopped for many years with Hobbs, and can honestly say their in store service has always been excellent.However, online shopping is another matter, and I fear that they are losing ground to other companies, especially the smaller ones that have by far outstripped them during the pandemic.My recent experience has really now made me think that I’m not keen to continue using them.I ordered a dress in the sale. It arrived in a small plastic bag. As soon as I lifted it out the smell of stale perfume hit me.I did try it on but it was too big.Foolishly, I sent for the smaller size.I returned the other one, simple enough, but still waiting for a refund, but to be fair it’s only a few days.Second dress arrived. Stuffed..... that’s the only way to describe it, into the small plastic bag. It wasn’t even folded. Consequently it came out looking like a rag.I haven’t even tried it on.I have emailed them and gone on the live chat.They have offered a £10 gift card. That’s ok I guess, although considering the amount of money this very loyal....and forgiving, customer has spent it’s pretty mean.I agree with the reviewer that said for a high end retailer you would expect the online shopping packaging to not only be better but also environmentally more responsible.I have my eye on a lovely dress and jacket from their latest collection, which, full price will cost around £400Stuffed into plastic bags at that price? I think not.I will sadly now be looking elsewhere, at least until I can start shopping in store again.Hobbs, you have really dropped the ball, I would hate to see you disappear like so many others, but I fear your reputation is now in tatters. Very sad.

After ordering a number of items to be shipped to Ireland I received a notification from the shipping company that duties/import taxes are 136 euro (on a small order). I contacted Hobbs to enquire as to why they are not up front about this on their shipping confirmation page like most other retailers since January and was advise 'read the T&Cs'.Appalling service from Hobbs... not just with this order but on the few previous but I wanted to give them another chance. I won't be shopping there in future.Edit - after response received from Hobbs below. The issue isn't the charges or the local providers. It's that you do not warn people on the shipping confirmation page that it may happen.

I would like to be able to review the garments I ordered from Hobbs, but unfortunately, nearly two weeks on, they haven't arrived. I did get an email from Hermes to say the parcel was on its way to me last Thursday; six hours later there was another message to say there was a 24 hour delay. Another email on Friday saying it would be with me between 13.00-15.00, so again I waited in but there was no delivery. Yet another email on Saturday saying between 14.00-16.00; I waited in but again no show. I contacted Hobbs customer service today, who said they would chase it up, but could not give me any further hope. Sorry Hobbs, this is not a good look and has very much put me off ordering from you again.

I ordered a blouse from Hobbs which was unsuitable. I did not receive a confirmation email when I placed my order, so have no order number. I returned the blouse by Royal Mail on the second of February and have sent two emails to find out what is happening regarding the return. The service is very poor compared to John Lewis and other reputable companies

Very very poor Customer Service. First time I ever shopped with them will never buy from this company again. Ordered two coats returned both could not get a refund for either. Sent emails saying refund processed never appeared in my account. Asked to send proof of postage even though they have emailed to confirm received both items and they had refunded them told repeatedly that refunds had been made. No credit to the account. Had to get my credit card company to go after them by raising two disputes to try and resolve this issue. Still waiting. On checking again with Hobbs I was told by someone else that a refund had not been raised two months and still waiting asked for proof of postage again. Also, items came badly and carelessly packaged. Will be shopping with other reliable companies that respect their customers and do not treat them like they are at fault for not receiving a refund and sending emails that are rude and ignore the actual issue. You should speak to Boden and learn how to treat customers well they are first-class your company is a complete failure in reality and you do not reserve your reputation and if you want to lose more customers carry on as you are.

I ordered from Hobbs for the very first time on 8th January , a few days later I contacted then to cancel my order . Payment had already been taken out of my bank . I emailed them and did the online chat several times over the next few days to try to confirm it had cancelled . Eventually they told me that on 15th January the order had been cancelled and I would receive my refund in 3 to 5 working days . Then on 19th January I received notification from Hobbs that my order was on its way ! Again I contacted Hobbs only to be told that the order hadn't been dispatched , it had been cancelled and the email had been sent in error by the warehouse . The next day 20th January I received a carrier dispatch notice to say the order was to be delivered that day . The cancelled , definitely not dispatched order was delivered on 20th January . You just couldn't make it up !!! I posted it back to Hobbs immediately and they received it back on 22nd January. It is now 26th January , I have had no conformation of return from Hobbs or any refund . I again contacted them today on online chat , only to be told I won't receive my refund until after 9th February . I have never had such an appalling customer experience with a company in my life , nor have I ever been treated so poorly and with such disrespect . If I could give Hobbs a - star rating I would . This was my very first and my very last purchase from Hobbs . I strongly suggest you look at how you treat potential customers in the future . This whole experience has caused me a huge amount of upset and stress . Order no 11184579

Don’t buy anything online. Horrendous service. Bought 2 items but only one was delivered. When I chase it up they told me that they would reissue it or refund me if it was no longer available. Not sure why they couldn’t tell me this at the time I was chatting to them. The next day I received a refund for the item and when I contact Hobbs to ask why they told me it was no longer available. I went onto their website and the item was still available to purchase in my size but was back to its original price (without the original discount I had received). When I mentioned this to their customer services person I was told that this was an issue with the online service and that these items may show as available but unfortunately they were located in their stores which were closed due to current Covid Restrictions. Honestly we are talking 10 months since lockdown began, surely they should have sorted this out by now. I decided to try and order the item again even though it was now £14 more expensive. I just didn’t believe what I had been told. Well to my disbelief, the item arrived a few days later. So much for these no being available. Maybe they just didn’t want me to get it at the reduced price. Who knows what the reasons were. I am glad I finally have the items I originally ordered but am very unhappy with the work ethics and will not be buying anything from them again.

Extremely disappoinging service from a so-called luxury brand. This is my second time ordering online from Hobbs. I placed my order on the 26th December. It is almost one month later (25 days) and it still has not arrived. Given the imminence of Brexit, I expected Hobbs to dispatch my item before the new year. According to their email it was only dispatched on the 4th January, and I am now dreading it's arrival as I'm certain it will come with a nice customs bill. Very unfair, since I ordered a week in advance of Brexit. I absolutely wouldn't have ordered if I had know it would take them 9 days to post it. In addition, their tracking number does not work and I contacted customer services about this 2 days ago, and have not heard back.

Similar to other reviews; first I ordered a silk scarf for my mother in law’s Xmas present with next working day delivery, a week later this was cancelled and I received a refund for the scarf but not the extra cost of next day delivery- sorted after a quick call to customer service. I found another scarf which I then ordered again paying for next working day delivery, and even spoke with customer services who assured me that although there was a delay they had sourced my scarf in their Belfast store and it was being sent. A few days later (and a few days before Xmas) I called again, and was told they hadn’t managed to find the scarf for me but to be patient in case they could... I cancelled the order which again has been refunded, but again haven’t refunded me for the additional cost of next day delivery.

Where is my order? Order reference 11022166.Ordered blue suede court shoes size 6 on 30/11/20. Received an email stating order despatched 3/12/20. Hermes web site advises still waiting to receive my order from Hobbs.Use Hermes all the time and have found them very reliable. Tried to phone Hobbs but couldn't get through, emailed 2 days wait apparently before I can expect a reply. Sorry but this isn't good enough - do you realise your comapny is in clear breach of contract? Just want my shoes!!